PRIVACY POLICY

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.

2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at admin@novaluxere.com

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Data will not be sold or shared with third parties for marketing or promotional purposes.

Thank you for visiting our website. Your privacy is important to us, and we are committed to protecting the personal information you choose to share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

We may collect information you voluntarily provide, including:

Name
Email address
Phone number
Property address
Information submitted through contact forms, home valuation requests, buyer inquiries, or appointment requests
Any additional information you choose to provide

We may also automatically collect certain technical information, including:

IP address
Browser type and device information
Pages visited
Time spent on our website
Referral source
Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

Respond to your questions and inquiries
Provide real estate services and market information
Schedule appointments and property showings
Deliver home valuations or listing information
Send updates, newsletters, or marketing communications (you may opt out at any time)
Improve our website and user experience
Comply with legal obligations

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. We may use third-party analytics services, such as Google Analytics, to help analyze website traffic and performance.

You can adjust your browser settings to disable cookies; however, some features of the website may not function properly.

Information Sharing

We do not sell your personal information.

We may share your information with trusted third-party service providers who assist in operating our website or providing services on our behalf, including website hosting, email communication, customer relationship management (CRM), analytics, and marketing services. These providers are required to maintain the confidentiality of your information.

We may also disclose information when required by law or to protect our legal rights.

Third-Party Links

Our website may contain links to third-party websites, including property search tools, mortgage providers, title companies, or social media platforms. We are not responsible for the privacy practices of those websites.

Data Security

We use commercially reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to safeguard your information, no method of internet transmission or electronic storage is completely secure.

Your Choices

You may:

Request access to the personal information we maintain about you
Request corrections to your information
Request that we delete your personal information where permitted by law
Opt out of receiving marketing emails by using the unsubscribe link included in our communications

California Privacy Notice

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights may include the ability to know what personal information is collected, request deletion of certain information, request corrections, and limit certain uses of sensitive personal information where applicable.

To exercise your privacy rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact form on this website or using the contact information provided on our Contact page.